For owner-operators · 1–10 trucks
Never lose a
lead again.
Stella is an AI receptionist that picks up your phone, pulls the customer record, works out what the job actually is, and books it. Including at 11:47 on a Saturday night, when you're asleep and the other guy's voicemail is picking up too.
I didn't buy her and resell her. I built her for my own service company first, and every call she takes still comes to me in writing.
Every call arrives in writing, in this shape — including the ones where she gets something wrong. That part's down here.
Missed-call math
The number nobody
says out loud.
12 missed calls/wk × 30% close × $400 ticket × 52 weeks
Those defaults are deliberately low. Most shops miss more than twelve, and plenty of them have a ticket well north of four hundred. Put your own numbers in the fields — pull your call log, count the ones under fifteen seconds, and be honest about your close rate.
It isn't a marketing problem and it isn't a lead problem. It's a the-phone-rang-and-nobody-picked-it-up problem. Run your own numbers before anybody sells you anything, including me.
Step zero · the AI Audit
Before the phone,
the front porch.
Answering the phone faster doesn't help if the phone isn't ringing. So every engagement starts in the same place: I find out whether AI can find you at all.
However you feel about AI, your customers are already using it to look you up. If it can't find you — or it can and it gets you wrong — those are leads you never knew existed, and no receptionist on earth catches them.
The Answer Test
Eight real buying questions, run across five AI engines, logged out, with dated screenshots. You see exactly what a customer sees when they ask about your trade in your city — and whether your name comes up at all.
A Porch Score, and the fix list
One baseline number across six sections, and a plain fix list sorted Now / Next / Later, split into what I do and what you do. Nothing on it is a guess — every finding traces back to a screenshot.
The work, actually done
Metadata, location pages, headings, redirects, review placement, alt text, broken forms, dead click-to-call links, wrong hours. Then a punch list: page speed, rich results, every form submitted as a test, every phone link tapped on a real phone.
A re-test at 90 days
Same eight prompts, same five engines, fresh sessions, dated screenshots, scored against your original baseline. Either the number moved or it didn't, and you get to see which.
$1,200 on its own — plenty of people stop here, and that's a fine place to stop. It's also included in Shadow Mode, and Shadow Mode is included in the build, so you never pay for it twice. Putting Stella on a phone nobody can find is the wrong order of operations.
How a call actually goes
Five steps. In this order,
every single time.
"The AI handles it" is not an answer. Make anybody selling you this draw it for you. Here's mine.
She picks up
Second ring. Nights, weekends, and the middle of August when three lines are going at once and the office can only answer one.
She looks the customer up first
Mandatory lookup before anything else. A ten-year account never gets treated like a stranger, and nobody gets quoted a price that belongs to somebody else's job.
She works out what they actually need
Intent routing — a service call, a quote, a delivery question and an emergency all go different directions. That's the part that's real work, and it's the part most demos skip.
She books it — or she hands it to a person
There's a human escape hatch, and it's not decorative. Emergencies go straight to on-call cells. Knowing when to stop is a feature, not a failure.
The transcript comes to you
Every call, in writing, after it happens. Not sampled. Not summarized. You know exactly what she said, because you can read exactly what she said.
The Glass Box standard
The boring parts
are the whole point.
The failure mode of an AI phone system is never a dramatic outage. It's a small wrong answer, delivered confidently, forty times before anyone notices. These four controls exist to make that impossible to miss.
Transcript after every call
To ownership. Every call, not a sample. If nobody's reading them, the transcripts are decoration.
Mandatory customer lookup
She checks the record before she opens her mouth. No improvising against a real account.
A human escape hatch
A defined handoff to a person, with the trigger conditions written down instead of assumed.
Emergencies to on-call cells
Anything urgent leaves the system and reaches a phone in somebody's pocket. That routing is tested, not hoped for.
Where this came from
I run a service company.
She works there first.
My husband and I own Innovo Spa — hot tub and swim spa concierge service across Michigan and South Florida. Stella runs our phones. Every change she gets, our customers get first, which means I find the problems before you do.
Straight answer on those last two: they're operations-audit findings, not receptionist results. Stella didn't earn that money — counting did. I include them because it's the same job. Most of what's broken in a service business is just something nobody has counted lately, and the phone is the biggest one.
What it costs
Four steps. Published,
so you can do the math.
Each step contains the one before it. Buy the build and the audit and Shadow Mode come with it — you never pay for the same thing twice.
Everyone starts at step one, including the people who never go past it. Anybody who quotes you a monthly number without seeing your call volume is guessing — bring your call log and we'll find out together whether the arithmetic works for your shop.
AI Audit — the Front Porch Sweep
Where everyone startsCan AI find you, and does it get you right? Answer Test, Porch Score, the fixes, a 90-day re-test. Plenty of people buy only this. What's in it.
Shadow Mode
Includes the $1,200 auditA trial on your real calls before she ever becomes your front line. You hear how she'd handle your phones with nothing riding on it.
The build
Includes Shadow Mode — and the auditYour services, your pricing, your routing, your escape-hatch rules, wired into your booking. One time.
Running her
Ongoing, after the buildShe answers, you get every transcript, and the rules keep getting tightened as calls come in.
Building in public
Ask me what mine
has gotten wrong.
I post the failures on purpose. Not because it's charming — because I got sold software before that worked beautifully in the demo and fell apart on my own phones, and the only thing that would have convinced me was somebody showing me their ugly calls.
She quoted a price
I don't offer anymore
A pricing rule went stale and she read it to a customer with total confidence. It surfaced in transcript review — not from a complaint.
Corrected, then it
became a rule
The fix took under an hour. Building the loop that caught it is what took real work — and that loop is the thing you're actually buying.
So here's the question to ask anybody selling you this, me included: what has yours gotten wrong, and how fast did you find out? If they can't answer it, the demo doesn't matter.
Straight answers
The five questions
I actually get asked.
Can I hear her before I pay you anything?
That's the whole demo. Call 1-754-335-5321, give her your worst, and try to stump her. No form, no calendar invite, no thirty-minute discovery call first.
Does a person ever pick up?
Yes, by design. There's a defined handoff to a human with written trigger conditions, and anything urgent routes out to on-call cells instead of sitting in the system. A receptionist who doesn't know when to stop is worse than voicemail.
What happens when she handles a call badly?
You'll see it, because the transcript comes to you after every call. You tell me what you'd have wanted said, and it becomes a rule the system keeps. That's the loop. It's why failures here get measured in days instead of quarters.
I've got three locations. Is this still you?
Probably not — and I'd rather tell you now. Lungo is built for owner-operators running one or two locations and up to ten trucks. Once you're at three or more locations, or you're a franchisor, that's a different job with different controls, and it goes to Stella Implementation. Same owner, same standard, different room.
How long until she's answering my phone?
Bring your call log and your service list to the first conversation and I'll give you a real date rather than a comfortable one. The build is the part that takes time; the switchover doesn't.
The only demo worth doing
Call her. Try to
stump her.
Not a recording. Not a phone tree. The fastest way to find out whether any of this is real is to spend ninety seconds trying to break it.