Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Lungo LLC ("Lungo," "we," "us," or "our"), governing your access to and use of Lungo's services, platforms, and deliverables.

By engaging our services — whether through a signed proposal, online payment, or verbal agreement confirmed in writing — you acknowledge that you have read, understood, and agree to be bound by these Terms in full.

If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Lungo provides AI implementation services for home service businesses, including but not limited to:

• Stella AI Receptionist Service — a done-for-you AI answering service built on GoHighLevel, including Voice AI configuration, workflow automation, CRM integration, and client onboarding support;
• Custom AI workflow design and deployment;
• CRM and third-party software integration;
• Ongoing support, maintenance, and optimization;
• Strategic consulting related to AI implementation.

The specific scope, deliverables, timelines, and pricing for your engagement are defined in your individual Service Agreement or Statement of Work ("SOW"), which supplements and is incorporated into these Terms.

To engage Lungo's services, you must:

• Be at least 18 years of age;
• Be legally authorized to conduct business in your jurisdiction;
• Have the authority to enter into a binding contract on behalf of your business;
• Provide accurate and complete information during the onboarding process.

Lungo reserves the right to refuse service to any prospective client at our sole discretion.

Payment terms are outlined in your SOW or service agreement. The following general terms apply to all engagements:

• Setup Fees are due at the commencement of services. Work does not begin until the setup payment has cleared.
• Monthly Retainer Fees, where applicable, are billed on a recurring basis via the payment method on file.
• Late Payments — invoices more than 10 days past due may result in suspension of services. Accounts more than 30 days past due may be referred for collection.
• Refunds — setup fees are non-refundable once work has commenced. Monthly fees are not prorated for partial months.
• All fees are stated in U.S. dollars and exclusive of applicable taxes.

Lungo uses Stripe for payment processing. By providing payment information, you agree to Stripe's Terms of Service. Lungo does not store your raw payment credentials.

Client Materials. You retain all ownership rights to your existing business data, brand assets, customer information, and any materials you provide to Lungo. You grant Lungo a limited license to use those materials solely for the purpose of performing the services.

Lungo Systems & Frameworks. Lungo retains all intellectual property rights to its proprietary frameworks, system architectures, templates, automations, processes, and know-how — including the Stella AI system and related infrastructure. Delivery of a GoHighLevel snapshot or similar configuration to a client grants that client a non-exclusive license to use the configured system within their business only; it does not convey ownership of Lungo's underlying frameworks.

Custom Deliverables. Custom work products created specifically and exclusively for your business, as defined in your SOW, transfer to you upon receipt of payment in full.

Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the disclosure ("Confidential Information").

Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known before disclosure; (c) is independently developed without use of the disclosing party's confidential information; or (d) is required to be disclosed by law or court order.

This obligation of confidentiality survives the termination of your engagement with Lungo for a period of three (3) years.

Lungo builds and configures AI-powered systems on your behalf, which may involve processing your customers' data, call recordings, and business information. You are responsible for:

• Ensuring your use of AI-powered communication tools complies with applicable laws, including call recording consent laws in your jurisdiction;
• Obtaining any required consents from your customers before deploying AI voice or messaging systems;
• Maintaining compliant SMS opt-in language and privacy disclosures on your website and in your communications;
• Configuring acceptable use policies for any AI systems Lungo deploys on your behalf.

Lungo is not liable for any non-compliance arising from your failure to meet these obligations. We will make reasonable efforts to flag compliance requirements during onboarding.

Lungo may use aggregated, anonymized data about system performance and usage patterns to improve its services. We will never sell your identifiable business or customer data to third parties.

Lungo's services are provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• AI systems will operate without interruption, errors, or inaccuracies;
• Any specific business outcome — including revenue increase, call handling rates, or lead conversion — will be achieved;
• Third-party platforms and integrations will remain available, feature-compatible, or error-free.

To the fullest extent permitted by law, Lungo's total aggregate liability to you for any claim arising out of or relating to these Terms or your engagement shall not exceed the total fees paid by you to Lungo in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall Lungo be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business opportunity, or business interruption, even if Lungo has been advised of the possibility of such damages.

These limitations apply regardless of the form of action — whether in contract, tort, negligence, or otherwise.

By Client. You may terminate your engagement with Lungo by providing written notice as specified in your SOW. Any outstanding fees owed for work completed prior to termination remain due and payable.

By Lungo. Lungo may terminate services immediately and without liability upon written notice if: (a) you materially breach these Terms and fail to cure the breach within 10 days of notice; (b) payment is more than 30 days past due; (c) you engage in fraudulent, abusive, or unlawful conduct; or (d) continued performance would require Lungo to violate applicable law.

Effect of Termination. Upon termination, Lungo will provide you with reasonable access to export your data from any Lungo-administered platforms within 30 days. Provisions relating to payment of outstanding fees, intellectual property, confidentiality, limitation of liability, and governing law survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.

In the event of a dispute, the parties agree to first attempt in good faith to resolve it through direct negotiation. If the dispute is not resolved within 30 days of written notice, either party may pursue their available legal remedies.

Any legal action arising out of or relating to these Terms shall be brought exclusively in the courts of the State of Florida, and both parties consent to the personal jurisdiction of such courts.

Lungo reserves the right to modify these Terms at any time. When we make material changes, we will notify active clients via the email address on file at least 14 days before the changes take effect.

Your continued use of Lungo's services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you may terminate your engagement in accordance with Section 10.

Questions, notices, or concerns regarding these Terms should be directed to:

For legal notices required under these Terms, please use written correspondence sent via email with confirmation of receipt.